New International Business English,student’s Book

Thanks致谢
Introduction序言
1 Face to face会面
Basic skills and techniques for talking to people in business situations
2 Letters, faxes and memos信件，传真和备忘录
Basic skills and techniques for business correspondence
3 On the phone通电话
Basic skills and techniques for using the telephone in business
4 Summaries, notes, reports总结，笔记，报告
Basic skills and techniques for writing reports, making notes, summarizing and taking notes of conversations in business
5 Working together一起工作
Talking about where you work, employment policy,a company's activities,organization and history
6 International trade国际贸易
Ordering and supplying goods or services; answering and making enquiries,making offers, placing and acknowledging orders
7 Money matters货币贸易
Methods of payment, cash flow, invoicing, dealing with non-payment problems
8 Dealing with problems处理问题
Complaining and apologizing, delivery and after-sales problems
9 Visitors and travellers访问者和旅行者
Looking after foreign visitors and travelling on business; hotels, restaurants,small talk, telling stories
10 Marketing市场营销
Marketing a product, market research, promotion and advertising
11 Meetings会谈
Taking part in formal and informal meetings, one-to-one meetings and larger group meetings
12 Processes and operations工作过程和操作
Explaining and describing operations, giving instructions
13 Jobs and careers工作和职业
Applying for jobs and seeking promotion, participating in interviews
14 Sales and negotiation销售和谈判
Selling and buying products, negotiating face-to-face and on the phone
15 A special project 一个特别的项目
A simulation, revising many of the skills and situations in the course
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