Reception English for hotel

封面页
书名页
版权页
前言页
目录页
Letters of An Alphabet
Part One For Front Office
Lesson One Polite Phrases
Lesson Two Greeting Guests at the Door
Lesson Three Our Hotel
Lesson Four Room Reservation
Lesson Five Checking In
Lesson Six A Bellboy
Lesson Seven On the Phone
Lesson Eight Asking the Way(Ⅰ)
Lesson Nine Asking the Way(Ⅱ)
Lesson Ten Booking Tickets(Ⅰ)
Lesson Eleven Booking Tickets(Ⅱ)
Lesson Twelve Be Helpful to Visitors
Lesson Thirteen Inquiries(Ⅰ)
Lesson Fourteen Inquiries(Ⅱ)
Lesson Fifteen Checking Out
Part Two For Room Service
Lesson One Early Call
Lesson Two Housekeeping
Lesson Three Laundry Service
Lesson Four A Guest Is Ill
Part Three For Restaurant & Bar
Lesson One Breakfast
Lesson Two Reservation
Lesson Three Greeting Guests
Lesson Four Taking Orders(Ⅰ)
Lesson Five Taking Orders(Ⅱ)
Lesson Six Serving
Lesson Seven Explanation
Lesson Eight Paying the Bill
Lesson Nine Bar
Part Four For Auxiliary Service
Lesson One At the Postoffice
Lesson Two At the Bank
Lesson Three Shopping
Lesson Four The Health Club
Lesson Five Music Teahouse
Lesson Six Hair & Beauty Salon
Appendices
Vocabulary
MENU
Moneys of the World
Chinese-English Classified Vocabulary
封底