
Staying lean : thriving, not just surviving / 2nd ed.
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ISBN:9781439826171
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简介
Summary:
Publisher Summary 1
"In my first contracts with Professor Peter Hines at Cardiff University and Chris Butterworth at S.A. Partners. I became convinced that the holistic approach they had developed was the concept I had sought. After having worked with them for many years now and seen the great successses we have achieved at Congent Power, I am even more convinced that this is the way a business (any business---and not just automotive) should be run."---Marcel Schabos, Cogent Power MD, 2003-2007
The first edition of this highly acclaimed publication received a Shingo Research and Professional Publication Prize in 2009. Explaining how to create and sustain a Lean business, it followed Cogent Power's first two Lean Roadmaps along their journey.
Since then, much has changed. Several members of Cogent Power's senior management have moved on, steel prices have declined, and the credit crisis has sparked an unstable global economy. Set against these developments, Staying Lean: Thriving, Not Just Surviving, Second Edition reports on Cogent Power's response to these issues---detailing how they worked through their third Lean Roadmap.
Focusing on how to sustain change, the new edition of this bestselling reference illustrates the experience of a multi-national company that successfully implemented Lean in its manufacturing and commercial operations. Based on a model of sustainable change, the text defines by example the elements of successful Lean management that are often difficult to emulate as well as the more visible features of process management.
Publisher Summary 2
This second edition (the first won a Shingo Research and Professional Publication Prize) explains the concept of a 'lean' business, that is, a business that maximizes efficiency while minimizing costs. The text follows the company Cogent Power as it embraces the lean ideals. The first section explains the lean methodology's principles and background. The second section deals with strategies, leadership, and the culture of the business while the third explains waste elimination and what tools technology can offer. The last section offers a summary of important points, as well as a recommended reading list. Hines is an adjunct professor in lean enterprise at the University of South Australia as well as the chairman of S.A. Partners. Found is a senior research associate at Cardiff University, Griffiths is head of the capability department at S.A. Partners, and Harrison (also with S.A. Partners) is a managing consultant and specialist in customer value and sales performance. Annotation 漏2011 Book News, Inc., Portland, OR (booknews.com)
目录
Table Of Contents:
List of Figures ix
Foreword xiii
Preface xv
Acknowledgments xvii
About the Authors xix
SECTION I THE JOURNEY TO LEAN 1(32)
1 Lean Vision and Principles 3(20)
The Five Lean Principles 4(1)
Understanding Value and Waste 5(1)
Muda (Waste) 6(1)
Mura (Unevenness) 6(2)
Muri (Overburden) 8(2)
Going Lean and Staying Lean 10(5)
Thinking It Through 14(1)
The Sustainable Lean Iceberg 15(8)
Strategy and Alignment 15(2)
Leadership 17(1)
Behavior and Engagement 18(5)
2 Company Background 23(10)
The Road to Lean 23(1)
Company History 24(5)
Cogent Power (UK) Ltd 26(1)
Cogent Power (Sweden) A.B. 26(1)
Cogent Power (Canada) Inc. 26(3)
The Challenge Facing Cogent 29(4)
SECTION II BELOW THE WATERLINE 33(92)
3 Strategy and Alignment 35(26)
Cascading the Strategy into the Business 39(18)
P Planning 42(10)
D Doing Phase 52(2)
C Check Phase 54(2)
A Act Phase 56(1)
Summary 57(4)
4 Leadership 61(28)
Level 5 Leadership 63(23)
Situational Leadership 66(1)
Distributed or Dispersed Leadership 67(19)
Summary 86(3)
5 Behavior and Engagement 89(36)
Changing the Organization 91(3)
Overcoming Resistance to Change 94(3)
Lean Behaviors 97(18)
Organizational Culture 98(3)
National Culture 101(3)
Changing Behaviors 104(6)
Involving the Unions 110(1)
Motivation for Change 111(4)
Engagement 115(6)
Summary 121(4)
SECTION III ABOVE THE WATERLINE 125
6 Processes 127(36)
Eliminating Waste in the Order Fulfillment Process 133(2)
Identifying Waste in the Order Fulfillment Process 135(4)
From Current State to Future State 139(4)
Adding Value in the Order Creation (Sales) Process 143(16)
Understanding the Voice of the Customer 147(5)
Conducting the Survey 152(5)
Mapping the Sales Process 157(2)
Summary 159(4)
7 Technology, Tools, and Techniques 163
Lean Tools and Techniques: An Overview 164(4)
Lean Tools for Managing Lean Enterprises 168(11)
5S: Workplace Organization 169(3)
Visual Management 172(7)
Lean Tools for Operating a Lean Enterprise 179(13)
Mapping 181(3)
Standardized Work 184(2)
Total Productive Maintenance 186(2)
Availability 188(1)
Performance 188(1)
Quality 189(1)
Single-Minute Exchange of Die (SMED) 190(2)
Just-in-Time (JIT) 192(5)
Pull Systems 192(3)
Kanbans 195(2)
Jidoka 197
List of Figures ix
Foreword xiii
Preface xv
Acknowledgments xvii
About the Authors xix
SECTION I THE JOURNEY TO LEAN 1(32)
1 Lean Vision and Principles 3(20)
The Five Lean Principles 4(1)
Understanding Value and Waste 5(1)
Muda (Waste) 6(1)
Mura (Unevenness) 6(2)
Muri (Overburden) 8(2)
Going Lean and Staying Lean 10(5)
Thinking It Through 14(1)
The Sustainable Lean Iceberg 15(8)
Strategy and Alignment 15(2)
Leadership 17(1)
Behavior and Engagement 18(5)
2 Company Background 23(10)
The Road to Lean 23(1)
Company History 24(5)
Cogent Power (UK) Ltd 26(1)
Cogent Power (Sweden) A.B. 26(1)
Cogent Power (Canada) Inc. 26(3)
The Challenge Facing Cogent 29(4)
SECTION II BELOW THE WATERLINE 33(92)
3 Strategy and Alignment 35(26)
Cascading the Strategy into the Business 39(18)
P Planning 42(10)
D Doing Phase 52(2)
C Check Phase 54(2)
A Act Phase 56(1)
Summary 57(4)
4 Leadership 61(28)
Level 5 Leadership 63(23)
Situational Leadership 66(1)
Distributed or Dispersed Leadership 67(19)
Summary 86(3)
5 Behavior and Engagement 89(36)
Changing the Organization 91(3)
Overcoming Resistance to Change 94(3)
Lean Behaviors 97(18)
Organizational Culture 98(3)
National Culture 101(3)
Changing Behaviors 104(6)
Involving the Unions 110(1)
Motivation for Change 111(4)
Engagement 115(6)
Summary 121(4)
SECTION III ABOVE THE WATERLINE 125
6 Processes 127(36)
Eliminating Waste in the Order Fulfillment Process 133(2)
Identifying Waste in the Order Fulfillment Process 135(4)
From Current State to Future State 139(4)
Adding Value in the Order Creation (Sales) Process 143(16)
Understanding the Voice of the Customer 147(5)
Conducting the Survey 152(5)
Mapping the Sales Process 157(2)
Summary 159(4)
7 Technology, Tools, and Techniques 163
Lean Tools and Techniques: An Overview 164(4)
Lean Tools for Managing Lean Enterprises 168(11)
5S: Workplace Organization 169(3)
Visual Management 172(7)
Lean Tools for Operating a Lean Enterprise 179(13)
Mapping 181(3)
Standardized Work 184(2)
Total Productive Maintenance 186(2)
Availability 188(1)
Performance 188(1)
Quality 189(1)
Single-Minute Exchange of Die (SMED) 190(2)
Just-in-Time (JIT) 192(5)
Pull Systems 192(3)
Kanbans 195(2)
Jidoka 197
Staying lean : thriving, not just surviving / 2nd ed.
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