The Challenge of Information Systems p. 3
Examples of Information Systems p. 29
Strategic Information Systems p. 57
Information Systems and Organizations p. 83
Information, Management, and Decision Making p. 127
Computers and Information Processing p. 161
Information Systems Software p. 201
Managing Data Resources p. 235
Telecommunications p. 269
The New Information Architecture p. 303
Redesigning the Organization with Information Systems p. 343
Alternative Systems-Building Methods p. 385
Ensuring Quality with Information Systems p. 423
System Success and Failure: Implementation p. 471
Knowledge and Information Work Systems p. 505
Enhancing Management Decision Making p. 547
Artificial Intelligence p. 583
Controlling Information Systems p. 633
Managing International Information Systems p. 667
Ethical and Social Issues in Information Systems p. 697
International Case Studies p. 749
Glossary p. 777
Name Index p. 791
Organizations Index p. 797
International Organizations Index p. 801
Subject Index p. 803